Customer Support - 704.688.4095

Overview

At CompanionCabinet Software we provide the highest quality technical support to ensure your implementation operates smoothly. As part of this commitment, we offer you direct access to a dedicated team of highly trained software experts. Our support staff maintains certifications from industry leading companies, including Microsoft and Citrix, as well as in depth knowledge of CompanionCabinet to help support your environment. We are dedicated to the support of your investment and will do whatever we can to exceed your expectations when supporting you and your team. We look forward to working with you!

Support is available weekdays 8:30 AM EST - 5:30 PM EST.

Support Types

Technical Support

Technical Support includes practically all forms of support except for Catalogs & Training (see section below). This includes setup & configuration, licensing, database maintenance, and end-user questions. As per your contact, support is provided on a per incident basis -- so there is no hassle of buying support each time you call. If you are an end-user looking for support, please contact your local administrator/liaison first as they may have the answer!

Catalog Support

Catalog Support provides each customer with direct access to the catalog creation team at CompanionCabinet Software. This team creates & maintains supplier catalogs throughout the year. To request new catalogs, please call our catalog department directly at (704) 688-4086.

Training

Training is not considered standard support, however many people inquiry about the options for training beyond that provided during the implementation. CompanionCabinet is glad to provide additional training throughout the year, either via on-site sessions or internet-based sessions. Please contact your Implementation Coordinator or our Sales department for the available training packages & options.